Asked for Decaf coffee - 2 hours later they finally brought it, after 2 more calls. Ice machine was broken on our floor the whole 5 days we were there so had to go to the 10th floor for ice. The TV channels that were listed - didn't have. Several items fell off the cart on the way to the room. ![]() We needed a bell hop as we had 2 disabled in our party of 4, the bellhop was a security guard who did not know what he was doing, my husband tried to help and was told by the ”bellhop” to let him do it. ![]() At first, they weren't going to reduce the rate but finally agreed to. Stateline | 0.17km from Hard Rock Hotel & Casino Lake Tahoe Made the reservation for adjoining lakeview rooms, upon arrival we were told they didn't have adjoining lakeview rooms, only partial view rooms.
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